Q: What are your hours of operation?
A: General operating hours are: Monday – Saturday (8 am – 5 pm). Call hours are Monday – Friday (10 am – 4 pm). Please call if you need to reach us during non-operational hours, we’ll pick up.
Q: Do you have a fuel surcharge on deliveries?
Q: Can you deliver the same day?
A: Normally we do not deliver the same day. The order will be delivered depending on how far is your location and if the product is available.
Q: Why didn’t I receive the product brand I ordered?
A: If an item is out of stock in our warehouse, Lucky Theo’s Food Products will try to ship/deliver an item of equal value to fill the order. To avoid this issue we always strive to keep our supplies well-stocked for costumers.
Q: Your product is out-of-stock.
A: Lucky Theo’s Food Products receive deliveries on a daily basis. If a product is out-of-stock, we usually restock within 24-48 hours.
Q: How can I obtain pricing?
A: Call 0916-711-8067 or email email@example.com to speak to a customer service representative or a salesperson. We are happy to provide price quotes on any items you need in a timely manner.
Q: Is it possible to get a better price on the products I need?
A: Lucky Theo’s Food Products always strives to provide our customers with competitive pricing and quality products. Please discuss your pricing questions with your salesperson or customer service representative. The quantity purchased on a single item may affect the ability to obtain lower pricing.
Q: What exactly is “Lucky Theo’s Food Products”?
A: Lucky Theo’s Food Products manufacture and distributes chichacorn, chips, coated/fried peanuts, etc.
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